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  Public Ticket #1156189
Visual Composer
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  • Jericho Cline started the conversation

    I am unable to activate Visual Composer. For some reason, it seems as though Visual Composer does not recognize that an individual license comes with the theme I bought from you. What can I do? 

  •  40
    Levon replied

    Hi, the extended licenses that are required to be able to embed Visual composer in themes work differently. There's only 1 license that remains after the author. All the future updates released by Visual Composer team are checked for compatibility with the theme and upload to our server within few days of release. All you have to do is to remove the old version of the plugin and install the latest one when prompted. 

  • Jericho Cline replied

    I tried uninstalling the plugin and using the link given from the theme to reinstall, but it unfortunately did not work. I'm still met with Visual Composer wanting me to "authenticate" the license, and they not recognizing I now have a second license with your theme. Any other ideas? 

  •  40
    Levon replied

    Hi Jericho,

    You do not need to authenticate it, just ignore the message from Visual composer plugin. All the functionality will work just perfect regardless of  plugin activation.

  • Jericho Cline replied

    That's just it unfortunately. It does not appear to be working. Here's a screen shot of one of the posts I am editing. It's missing the Visual Composer buttons in blue at the top "Classic Mode" and "Frontend Editor". 

    Attached files:  Screen Shot 2017-05-09 at 9.32.05 AM.png

  •  40
    Levon replied

    It definitely must be a different issue, I suspect a Javascript error. Please send your WP login details in a private message so I could check it live and figure out the issue.

    Thanks.